We want you to be completely happy with your purchase. That’s why we offer a 30 Day Money Back Guarantee and hassle-free returns on purchases made online.

If for any reason, our products fail to meet your expectations please contact us by email at Chosen@thechosengifts.com.au. On return of your goods to our warehouse within 30 days, we will refund the full value of products purchased, or exchange it for goods to the same value when accompanied by a valid receipt. Item must be in resalable condition. Where an exchange is requested a further shipping charge will be necessary.

Please note that the we do not refund shipping costs on ordered products.

Australia Delivery and Shipping:

Orders Under $45: $6.99
Orders $45-$98.99: $9.99
Orders $99 & Over: Free

Express Post Orders Under $45: $15
Express Post Orders Over $45: $20

*We aim for Express Post orders placed prior to 11.30am (Sydney time) to be sent same day.

Regular Shipping: 2-8 business days
Express Shipping: 1-4 business days

New Zealand Delivery and Shipping:

Orders Under $30: AU$9
Orders $30-$60: AU$10.49
Orders Over $60: AU$12.49

New Zealand Shipping: 6-27 days

Shipping times may vary